I encountered problems when topping up Garena Shells. What shall I do?« Back

  1. Sometimes it may take a while for Garena Shells to appear in your account. Please wait for 5 minutes, then log out from all Garena services and log in again.
    » it does not solve my problem
  2. I purchased Garena Shells through the following method:
    A: Garena Physical Prepaid Card
    Please log into your Garena account here and send us your enquiry. It will help us a lot if you can attach a photo of the physical prepaid card that you have. We will revert back to you within 24 hours;
    B: Garena Electronic Pin
    Please log into your Garena account here and send us your enquiry. It will help us a lot if you can attach a photo of the electronic pin you have (it could a text message, it could be printed on a piece of paper and etc). We will revert back to you within 24 hours;
    C: Other Methods
    Please log into your Garena account here and send us your enquiry. It will help us a lot if you can attach a screenshot of the receipt you received (it could be an email Paypal sent to you, it could be a screenshot of your Moneybookers account and etc). We will revert back to you within 24 hours.