Garena Account

What Can I do to protect my Garena Account?

• Use a secure password for your Garena account. A secure password should be at least 8 characters long, with a mixture of numbers and alphabets and a mixture upper case and lower case alphabets;
• Verify your email address with Garena so that you can reset your account password when necessary. To verify your email address, go to www.garena.com and select from the top menu Garena Verify Email;
• Do not share your Garena account password with anyone. Garena staff will never ask for your password;
• Make sure that you only enter your Garena account information on official Garena websites and legal software downloaded from official Garena websites. Be careful not to enter your Garena account information on phishing sites;

What is a phishing site?

• Phishing is a way of attempting to acquire sensitive information such as user names, passwords and credit card details by masquerading as a trustworthy entity in an electronic communication.
• Report these phishing sites you had come across by going to Garena’s "contact us" section of our website.

What shall I do if I lost the password to my Garena account (or my Garena account is hacked)?

• If you have a valid email address registered with Garena, you can self-help to reset your Garena account password. Go to www.garena.com, choose "Member Login" on the top right corner. Select "forget your password" and follow the instructions to reset your password;
• If you don’t have a valid email address registered with Garena, you can send us a request at account@garena.com and our friendly customer service agents will help you. In order to establish the ownership of the account, Garena customer service agents will ask for certain documents. We apologize that for security reasons, Garena customer service agents will not be able to help you if you cannot provide the documents required.

Someone is asking for my password so that he can top up my account with Shells. What should I do?

Do not give out your Garena account password to anyone, this may lead to your account being hacked or stolen.

Someone is offering free Shells/Gold membership and other promotions by clicking on a link he provided. What should I do?

These are likely to be phishing sites. These sites may capture your Garena Account details which will lead to your Garena account being hacked or stolen. Do not click on those links, and report these links to us by going to "contact us" section of Garena website.

What shall I do if I lost the password to the email address I registered with Garena?

• Contact your email service provider to reset the password for your email account;
• You may contact Garena customer service to reset the email address you registered with Garena. To establish the ownership of the account, Garena customer service agents will ask for certain documents. We apologize that for security reasons, Garena customer service agents will not be able to help you if you cannot provide the documents required.

Why is my account banned?

• When a Garena user account is found to be linked with payment fraud activities or any activities that violate Garena user agreement and/or Garena community rules, the account will be banned by Garena;
• When an account is banned, its access to various Garena systems will be restricted;

What shall I do if I have questions about my account being banned?

You may send an email to account@garena.com and Garena customer service agents will help you. Please clearly state your Garena user name and your reason in the email;

How can I change my Garena account user name?

You may change your Garena account user name by purchasing Name Changer in the Garena Shop, http://shop.garena.com.